Sunday, November 2, 2014

Will UPS Deliver This Holiday Season?

Shoppers and part-time workers received a boost recently on news that United Parcel Service   plans to hire 90,000 to 95,000 seasonal workers for the holidays. The hiring is in line with its plans to better deal with the anticipated surge in holiday demand coming from e-commerce.

One thing's for sure: The company can't afford a repeat of last Christmas, when delayed deliveries from both UPS and FedEx   disappointed shoppers who then focused their ire toward online retailers.

It's imperative that UPS gets it right this Christmas, and signs suggest it will. UPS' management has taken note of the lessons of unexpected peak demand, and has invested accordingly in a series of initiatives to manage peak demand and improve operational efficiencies.

Last year's perfect stormInvestors and shoppers need to appreciate that the environment last holiday season was highly unusual for a number of reasons:


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